Frequently Asked Questions (FAQ)

snooker.4hon.com is a cloud-based online snooker & Pool management system special designed and developed for professional billiard centers. Business owner able to manage their snooker centers easily anywhere anytime as long as they have an online device with internet access.

Yes it is free to create an account. Go to homepage, press on 'Sign Up' button on top right side. Complete the sign up form by filling up billiard center name, your name, mobile phone number, email address and login password.

After logged in you will see a 'Setup New Center' section:

1. Select tables count (How many snooker/pool tables to manage for your billiard center)
2. Select duration of application license you want to subscribe
3. Select payment method and press 'Confirm & Pay' button to proceed payment.

* Currently we accept PayPal only.

1. Open up backend-panel, go to 'Settings' to configure company information, timezone, currency, business hour (Cut-off Time), payment method, table rates and table types.
2. Go to 'Terminals' to add a new terminal.
3. Close backend-panel and now you may press 'Start Shift' to get started.

Basically no package is count-up timer game with flexible payment amount (Pay as played) and package game is countdown timer game which has a fixed payment amount and fixed time period to play.

Yes you can, press on shift icon and 'Deposit/Withdraw' button to do adjustment.

Yes of course, Go to 'Settings' > 'General Setting' section select the rounding option for your billiard center sales receipt.

Go to 'Retail Categories', add your item categories. Go to 'Retail Items', add new items you want to sell. Now your items will be listed on 'Retail Counter' page and snooker/pool tables add-ons section.

After finished setup your retail counter, go to 'Retail Counter' page, you will see item list by category, enter quantity to purchase, press 'Add' button to add to cart, press 'Pay' button to make payment.

You can apply discount by using membership or voucher code at popup make payment section.

1. Go to 'Memberships' create a membership.
2. Go to 'Members', press '+ Add' button, fill in all the member information and press 'Add' button (Member ID must be unique and alphanumeric only).
3. Press on member's membership to show member invoices, make sure membership is not expired otherwise press 'Pay' button to extend membership period.

Press on member's membership you will see 'Extend Membership' section, select the membership you want to extend and press 'Extend' button to generate invoice, press 'Pay' button to complete payment.

Go to 'Staffs', press '+ Add' button, fill in all the staff information and press 'Add' button (Username must be unique and alphanumeric only).

Go to 'Staff Position', you can add, edit and delete staff position.

Yes you can, press your name on top navigation at game tables page or retail counter page. You will see the 'Change Password' section.

• For center owner account you can reset password through forgot password form at Forgot Password page.
• For staff account you can reset password through staff account with 'Manage Staffs' privilege and change password at edit staff section.

Yes, go to 'Logs' you will see staff activities.

Go to 'Summary' > 'Application Subscription' > 'Extend Period' section, select subscription period, press 'Confirm & Pay' to make payment.

Go to 'Settings' > 'Logo' section, press upload button to browse and upload your center logo. Make sure it is JPG and PNG format and no more than 10MB in file size.

Member coin (MC) is a kind of prepaid credits which can be use to make payment for snooker/pool game, retail purchase and membership extend/renewal.

Press on 'Top Up' floating button at game tables page right hand side. Enter member ID, amount to top-up and press 'Confirm'.

Yes sure, go to 'Summary' > 'Application Subscription' section press 'Add New Center' button, enter billiard center name, select timezone, currency and press 'Add' button. You will be redirected to Setup New Center page to complete subscription.

Press on the center name at top left corner you will see a popup center list for you.

There is no limit at this moment, you are welcome to add as much as billiard center you want.

Staff account is only able to log in via staff login page, the staff login page URL you can get from 'Staffs' page or 'Settings' > 'General Setting' > 'Staff Login Page URL' section.

Go to 'Settings' > 'Game Packages' section to add, edit or delete game packages.

Go to 'Settings' > 'Payment Methods' section to add, edit or delete game packages.